Refund policy
Return & Refund Policy
We want you to feel confident shopping with Enjuviro.
14-Day Return Policy
You may request a return or refund within 14 days of receiving your order.
How to Request a Return
Please contact us first at:
Do not send items back without contacting us first.
Easy Refund Process
In many cases, we may offer a full refund without requiring the item to be returned. This allows you to keep the product while we resolve your issue quickly and conveniently.
Eligible Items
We accept refund requests for:
- Opened products
- Used products within normal testing
- Defective items
- Damaged deliveries
- Incorrect items received
Refund Method
Approved refunds are issued to the original payment method.
Refund Processing Time
Once approved, refunds are typically processed within 3–10 business days, depending on your payment provider.
Non-Returnable Situations
We reserve the right to deny refunds in cases of fraud, abuse, or excessive refund requests.